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Impactful Coach
Episode 5Becoming a coach1 h 4 min

Becoming a Coach with Pam Ross: From Hospitality to Leadership Development

with Pam Ross, Leadership development, feedback, "make work awesome", training company, based in Canada

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Show notes

In this episode of "The Making of a Coach," Tobi from metaFox interviews Pam Ross, a Canadian coach, facilitator, and speaker, who is on a mission to make work awesome. Pam shares her journey from an in-house training role to founding Blue Rebel Works, a small business with several freelance coaches. The episode delves into Pam's unique AWESOME framework, which stands for Accountable, Whole Self, Empowered, Safety with team, Opportunities to learn, Meaning, and Emotional Resilience. This framework is integral to her leadership development programs, which focus on teaching managers to become effective coaches by integrating emotional intelligence skills and positive psychology.


Key Learnings:

  • Embrace the AWESOME framework to enhance leadership development by focusing on emotional intelligence skills and creating opportunities for growth.
  • Transitioning from technical expertise to leadership requires a shift in mindset; coaching can facilitate this change by fostering accountability and empowerment.
  • Effective feedback is crucial for personal and professional growth; clear and direct communication helps individuals understand their responsibilities and opportunities for improvement.


Chapters & Timeline:

[00:00:00] - Introduction

[00:01:18] - Understanding the Typical Client

[00:03:22] - The A.W.E.S.O.M.E. Framework

[00:04:59] - Balancing Accountability & Empowerment

[00:06:48] - Leadership Development Program Overview

[00:07:42] - Pam’s Journey: From Hospitality to Coaching

[00:10:44] - Lessons from the Restaurant Industry

[00:14:39] - The Importance of Clear Feedback

[00:18:25] - Defining Moments & Personal Challenges

[00:26:33] - Finding Purpose in Leadership Coaching

[00:30:00] - Becoming a Facilitator, Not Just a Trainer

[00:32:39] - Starting a Coaching Business

[00:36:00] - Speaking Gigs & Word-of-Mouth Marketing

[00:43:35] - Finding Your Networking Sweet Spot

[00:48:10] - Transitioning from Freelancer to Business Owner

[00:52:00] - Final Thoughts & Advice for Coaches


Resources and Links

Connect with Pam Ross: https://bluerebel.getlearnworlds.com/home

Free Culture of Feedback Micro-Course: https://bluerebel.getlearnworlds.com/course/feedbackmicro

metaFox Coaching Tools: https://metafox.eu/

Get your Free Coaching Tools Handbook - https://metafox.eu/products/coaching-tools-pdf

Transcript

Full transcript, edited for readability. Every timestamp jumps the video to that moment.

Pam Ross: The other thing to think about is that when you're speaking you do not want to be selling from the stage. That is a total no no. So instead of just talking about a story, you also say, in our leadership program we did blah, blah, blah. And you're telling the same story. So you're just planting seeds about what you do. Tobi: Welcome to another episode of the Making of a Coach. I'm Tobi from metaFox, and this is the making of Pam Ross, a Canadian coach, facilitator and speaker. Pam is on a mission to make work awesome. And for her, AWESOME is not only a synonym for great, but also a fully packed acronym. On this episode we unpack what AWESOME actually means to Pam, and also her, I found it quite moving, story of why this is the most meaningful work she could be doing. Pam also shares how she grew this from an in-house training role into a freelance job and finally into Blue Rebel Works, a small business with several freelance coaches that she's running today. I found it fascinating how Pam leaned into her sweet spot and used her passion for one on one coffee meetings to grow her business. So let's get started. Tobi: Just to get to know you a bit, I was wondering if you could briefly describe who your typical client is, and what challenge you usually help them with.

Read the full transcript

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